Refund policy

RETURN POLICY

Return & Exchange Policy

 

Returning UNINSTALLED parts will be treated as a standard return, please note that the customer is responsible for the cost of return shipping. Returning any INSTALLED parts will result in no refund, no exceptions. We will arrange to get you a replacement part if the wrong part is sent. If you feel the part has failed after installation, you must send it back for warranty processing. Please contact us for further information on our warranties.

 

Our contact information:

Customer Service Email：contact@max1performance.com.au

Contact Address: 23 Blondell Ave, Surfers Paradise, Qld 4217, Australia

 

 

Return & Exchange Process

 

Return 

Contact Us -> Return request is accepted -> Customer repacked the parcel and sent back to us -> Once received then refund directly through Paypal or Credit Card account. 

 

Exchange (If product failure)

Contact Us -> Exchange request is accepted -> We will ship a new replacement & if needed we will arrange pick up for the defected part back to warehouse.

 

Exchange (Mistakenly Sent)

Contact Us -> Exchange request is accepted -> We will ship a new replacement & we will arrange pick up for the false part back to warehouse.

 

Refund Process:

 

Once we have accepted and submitted the refund application though Paypal or credit card bank, the original bank will directly deduct the refund amount from your monthly bill. 

We don't refund you by transfer the payment directly through bank transfer (T/T).